Frequently asked questions

Some helpful answers to common holiday questions

Q. How soon do I have to pay the deposit, once I have confirmed my Booking/Dates?

A. A 50% deposit of the total cost quoted, must be paid in full, within 7 days of booking, before a PROVISIONAL booking can be taken (until this deposit is in place, the booking remains an enquiry only and therefore it can be booked by another Guest). If for any reason the full deposit has not been made by the due date then the Agent has the right to cancel the booking and retain the deposit.

Q. When do I have to pay the remainder?

A. The deposit will be deducted from the total cost quoted to the Guest and the balance must be paid in full, eight (8) weeks prior to the commencement of the rental period for which the booking has been made. Once the balance has been paid the booking is CONFIRMED.

Q. What happens if I wish to cancel the booking?

A. All cancellations must be made in writing by the person who made the booking. The letter must be sent by registered post, which will take effect from the date of receipt. Deposits in respect of rentals are non-refundable. In the event of a cancellation the following charges (% of total), will be made. The charge is dependent on the date the written letter of cancellation is received in relation to the commencement of the rental period:
a . More than 6 weeks 50 % (deposit)
b . Between 6 & 4 weeks 65 %
c . Between 4 & 2 weeks 80 %
d . Two weeks and less (including no-show) 100 %
The percentages above are proportions of the total cost quoted. However, the Agent will make every effort to re-book the accommodation and if successful would only request that the Provisional booking deposit be forfeited.

Q. Are there specific days for arrival and what time will I be able to access the property?

A. There are no definite changeover days (due to flights being available on most days). The apartments will be ready for arrivals by 16H30 and the departure time is 10H00. Please help us to ensure your apartment is ready for occupancy by informing us of approximate time of arrival.

Q. What if I arrive/depart out of normal Office Hours?

A. Should your arrival be outside normal operating hours, then you must inform Reception to ensure the apartment keys are left in a specially designed safety locking box on the apartment door. Guests leaving outside office hours are asked to please drop off the apartment key/s in the letter box outside Reception.

Q. Is electricity included in the Rental Price?

A. Electricity units are included in the rental price per week (Studio/1 Bedroom = 200 units; 2 Bedroom = 400 units; 3 Bedroom = 600 units). However, please note that when the Guest uses more than their allocated units of electricity, they will be asked to pay in Euros, €0,20/unit (20 cents).

Q. What if I damage something in the property?

A. Guests are asked for a deposit against damages on arrival, and is taken as follows; T0/T1 (1 Bedroom) = £200; T2 (2 Bedroom) = £300; T3 (3 Bedroom) = £400. Our main concern is to ensure that the apartments remain in good condition. The damage deposit will be returned within one month of departure, if there are no damages. Occasionally, if there is something broken or damaged, the deposit will be held until such time that the item has been replaced or the problem has been resolved.

Q. Can I pay by Credit Card?

A. Please note that Credit Cards are not accepted at Reception, only cash or normal bank cheques in Pounds Sterling or Euros (all cheques should include bank charges).

Q. Are transfers from/to the airport included in the rental price?

A. No, transfers are not included, but for Guests arriving at the airport we can arrange transport requirements as requested, a taxi, car hire, limousine or personalised collection to assist you with all your luggage safely to São Lourenço.

Q. Do I need to bring Beach towels?

A. All properties are supplied with all day-to-day linen and towel requirements, but normally this does not include Beach towels.

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